The present document aims at identifying and defining indicators and methodologies for a use in a context of end-user quality characterisation and supervision of Multiplay services.
In this context the measurements and metric determinations are performed by analysing signals accessible on user-end services and not on the network.
The present document concerns: Internet access, voice messaging service, IPTV and VoD.
The assessment methods are intrusive and non intrusive

The present document aims at identifying and defining indicators and methodologies for a use in a context of end-user quality characterisation and supervision of Multiplay services.
In this context the measurements and metric determinations are performed by analysing signals accessible on user-end services and not on the network.
The present document concerns: Internet access, voice messaging service, IPTV and VoD.
The assessment methods are intrusive and non intrusive